Privacy Notice - Website visitors
At Croco, we are committed to ensuring that your privacy is protected. We set out below an explanation of how we use information about visitors to this website.
Data Protection Principles
Personal data means information which relates to a living person who can be identified from that data (a ‘data subject’) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.
We adhere to the following principles when processing your personal data:
Purpose of this Privacy Notice
This Privacy Notice explains our approach to any personal data that we collect from you and the purposes for which we process your personal data. It also sets out your rights in respect of our processing of your personal data.
This Privacy Notice will inform you of the nature of your personal data that is processed by us and how you can request that we delete, update, transfer and/or provide you with access to it. It is intended to assist you in making informed decisions when using the Site.
This Privacy Notice only applies to the use of your personal data obtained by us and does not apply to information you might provide to us or we might collect in the context of us providing legal services under a solicitor-client relationship. Where we are engaged to provide legal services, our Client Privacy Notice will apply and a copy will be attached to our Letter of Engagement together with our Terms of Business.
Who are we and what do we do?
We are Croco Limited, a limited liability company incorporated in England and Wales (registration number: 14675475) whose registered office is at CW4.
We are registered with the UK Information Commissioner’s Office (registration number: xxxxxxxx) and are authorised and regulated by the xxxxxxxxx (registration number: xxxxxxxxxx).
We provide services to businesses and individuals across England and Wales.
How to contact us
If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, please contact our Data Protection Manager, Matthew Hughes, by emailing him at matthew@crocopro.com or calling him on +447795 302289.
What personal data do we collect?
During your normal use of our website, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and internal analysis as to how parts of our website are used. This is statistical data about our users' browsing actions and patterns. Such use does not result in any personally identifiable data being collected or stored and does not identify any individual.
You have the option on certain pages within this website to submit personal data to us through electronic enquiry forms.
How do we use your personal data?
The purpose for which we use and process your personal data and the legal basis on which we carry out each type of processing is set out below:
Who we share your personal data with
We share your information with the following third parties:
In addition, we may disclose information about you:
Except as explained above, we will not disclose your personal data to any third parties for any other purpose.
To where do we transfer your data?
We do not transfer your personal data outside the UK or the European Economic Area. We do use US based software to create mailings but are satisfied that appropriate measures are in place to protect any personal data.
For how long do we keep your personal data?
Your personal data will not be kept for longer than is necessary for the purposes for which it was collected and processed and for the purposes of satisfying any legal, accounting, or reporting requirements.
For visitors to the website, we will retain relevant personal data for at least three years from the date of our last interaction with you and in compliance with our obligations under the EU General Data Protection Regulation, or for longer if we are required to do so according to our regulatory obligations or professional indemnity obligations. If personal data is only useful for a short period e.g. for specific marketing campaigns we may delete it.
Confidentiality and the security of your personal data
We are committed to keeping the personal data provided to us secure and we have implemented appropriate information security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
All of our partners, employees, consultants, workers and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of such personal data.
How to access your information and your other rights
You have the following rights in relation to the personal data we hold about you:
• right of access
If you ask us, we'll confirm whether we're processing your personal data and, if necessary, provide you with a copy of that personal data (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
• right to rectification
If the personal data we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified. If you are entitled to rectification and if we've shared your personal data with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we'll also tell you who we've shared your personal data with so that you can contact them directly.
• right to request erasure
You can ask us to delete or remove your personal data in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If you are entitled to erasure and if we've shared your personal data with others, we'll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we'll also tell you who we've shared your personal data with so that you can contact them directly.
• right to restrict processing
You can ask us to 'block' or suppress the processing of your personal data in certain circumstances, such as where you contest the accuracy of that personal data or you object to us processing it. If you are entitled to restriction and if we've shared your personal data with others, we'll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we'll also tell you who we've shared your personal data with so that you can contact them directly.
• right to data portability
You have the right, in certain circumstances, to obtain personal data you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
• right to object
You can ask us to stop processing your personal data, and we will do so, if we are:
• right to withdraw consent
If we rely on your consent (or explicit consent) as our legal basis for processing your personal data, you have the right to withdraw that consent at any time.
• right to lodge a complaint with the Information Commissioner
If you have a concern about any aspect of our privacy practices, including the way we've handled your personal data, you can report it to the Information Commissioner whose contact details can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations.
Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to reasons of legal professional privilege or professional secrecy obligations.
Collection of information by third-party sites
The website contains links to other sites whose information practices may be different than ours. Visitors should consult the other websites' privacy notices as Croco has no control over information that is submitted to, or collected by, these third parties.
Cookie Policy
In order to improve the quality of our website and services, we may from time to time send your computer what is known as a "cookie". Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. We use two types of cookies on our website, further details of which are set out below:
We use "session cookies" on this website which are necessary for its functionality. They store an abstract unique ID for each session and remain in the cookie file in your browser during the session but are erased when you close your browser.
We use analytics cookies to collect information on how visitors interact with our website and to enable us to maintain and develop it. It provides us with anonymous information about how visitors use our website, including the number of visitors to the website and the length of time they have spent on the website. It does not identify individual users.
The information generated by the cookie about your use of the website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google uses this information to compile reports on website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Your consent
By using our website, you consent to our use of cookies as described above, including the processing of data about you by Google for the purpose as set out above.
Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user. For more detailed information about cookies and how they can be managed and deleted, please visit: http://www.allaboutcookies.org/.
Links to other websites
Our website may contain links to other websites. These links are provided for your information only. You should carefully review the privacy policies and practices of other websites to which this website may be linked, as we cannot control or be responsible for their privacy practices. Please note that the websites to which this website may be linked may also make use of their own cookies. We have no control over the contents of other websites, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
If you require any further information about any of the matters listed in this Privacy Notice and Cookie Policy please email us at matthew@crocopro.com.